Terms & Privacy Policy

These Booking Terms & Conditions ("Terms") govern reservations made directly through Adrenaline Mountain LLC ("Adrenaline Mountain," "AM," "we," "us"). By completing a booking on our website, you agree to these Terms. Reservations made through third-party resellers or booking platforms are governed by that platform's own terms and cancellation policies, not these Terms.

1. Cancellations, Refunds & No-Shows

Free cancellation: You may cancel your reservation and receive a full refund provided you cancel more than 24 hours before your scheduled reservation or pickup time.

Non-refundable after the window: Cancellations made 24 hours or less before your scheduled reservation or pickup time are non-refundable.

Group bookings (10 or more guests): Group reservations of 10 or more guests may be cancelled, or reduced in guest count, for a full refund up to 30 days before the event date. Within 30 days of the event date there are no refunds on group bookings. Any cancellation or guest-count reduction inside that 30-day window, for example dropping from 10 guests to 9, is issued as credit only, which the remaining guests may use on the day of the event.

No-shows: If we arrive at your location to pick you up and you are a no-show, or you choose not to participate for any reason, the booking is non-refundable. You understand that you must be on time, as the bus or van cannot wait at your pickup location before having to leave for the next pickup. We will make every attempt to reschedule you to another time and date if possible, but if we are unable to, you agree to pay the no-show fee or 100% of your booking.

Why bookings are non-refundable: When you book, we reserve your place in the activity schedule and staff equipment and a vehicle or slot accordingly. That reserved place cannot be resold to another customer once the cancellation window has passed, whether or not you attend. You acknowledge that this reserved place has real value and is the consideration for which you have paid.

Free transportation: Adrenaline Mountain is selling the experience you book and providing optional free transportation if needed. If a problem with the free transportation causes delays, you agree that this is not grounds for cancellation or refund.

2. Agreement Not to Dispute Charges (Chargebacks)

Because we reserve your place and are unable to resell it after the cancellation window, you agree not to dispute, charge back, or otherwise reverse any credit card charge for a booking, including bookings for which you cancelled late or failed to appear.

If you dispute a charge, including any claim that you did not make the booking, were not present, did not participate, or did not authorize the charge, and you prevail in the dispute process, you agree that Adrenaline Mountain may file suit to recover the amount owed, and that you will pay all collection costs and reasonable attorney's fees we incur, together with an administrative fee of $400, regardless of the outcome of any such lawsuit. You agree that the $400 administrative fee is a reasonable estimate of our internal costs of collection, including correspondence, telephone contact, arranging service of process, court filing, and publication efforts, which the parties agree are difficult to calculate precisely.

3. Booking Records as Evidence

You acknowledge and agree that, when you book through our website, we record and retain information that establishes the booking and your acceptance of these Terms, which may include the date and time of booking, the email address you provided, the IP address used, your booking confirmation, the payment-card authorization, and your electronic acceptance of these Terms at checkout.

您同意这些记录可被用作证据提交（包括提交给任何信用卡网络、银行或法院），以证明您进行了预订，同意了这些条款（包括未到场和不可退款政策），我们为您预留了名额，且该费用是有效且经授权的。

4. 场地、管辖法律和服务程序

任何因预订或本条款引起的或与之相关的法律纠纷，将仅在内华达州克拉克县根据内华达州法律处理，不考虑其法律冲突规则。

您同意通过电子邮件和美国邮政邮件在您预订时提供的电子邮件地址和任何邮寄地址接收任何法律程序的送达，并且您同意这些地址是有效且最新的送达地址。您同意通知我们任何变更。如果我们无法通过这些传统方式送达您，您同意可以通过公告送达。

5. Acceptance

By completing your booking and clicking to accept these Terms at checkout, you confirm that you have read and understood them, that you agree to the cancellation, no-show, and non-refundable policy above, that you agree not to dispute the resulting charge, and that you agree to the venue and service-of-process terms in Section 4. Your electronic acceptance has the same effect as a signature.

在 Adrenaline Mountain（“我们”或“我们的”） ，我们重视您的隐私，并致力于保护您与我们分享的个人信息。本政策解释了当您访问我们的网站 www.adrenalinemountain.com 或使用我们的服务时，我们如何收集、使用和保护您的信息。

当您预订活动、进行购买或与我们联系时，我们可能会收集您的个人详细信息，例如姓名、电子邮件地址、电话号码、账单地址和付款信息。我们还会通过 Cookie 和类似的跟踪技术自动收集技术数据，例如您的 IP 地址、浏览器类型、设备信息以及网站使用情况。

我们使用这些信息来处理预订和付款、回复咨询、改进我们的服务、提升您的体验、发送更新或促销信息（您可以随时选择退出），以及维护安全。

短信沟通

如果您提供电话号码，即表示您同意接收我们关于您的预订、重要更新或促销优惠的短信。可能会产生标准的短信和数据费用。您可以通过回复任何消息“STOP”来随时选择退出接收促销短信，但您仍可能收到与您的预订或客户服务需求相关的非促销短信。

信息共享

我们不出售您的个人信息，但我们可能会与协助处理付款、预订系统、营销和网站托管的受信任服务提供商共享您的个人信息，或者在法律要求时与执法部门共享。

您的隐私选择

您可以通过在浏览器设置中禁用 Cookie、取消订阅营销电子邮件、回复“STOP”以停止接收促销短信，或联系我们要求访问、更正或删除您的个人信息来管理您的隐私偏好。我们采取合理措施保护您的数据，但没有任何传输或存储方法是完全安全的。

儿童隐私

我们的服务不面向 13 岁以下儿童，我们不会故意收集他们的信息。

第三方链接

本网站可能包含第三方网站的链接，我们对其隐私惯例概不负责。我们可能会不时更新此政策，任何更改将在此处发布，并附有修订的生效日期。

Microsoft Clarity & 广告

我们与 Microsoft Clarity 和 Microsoft Advertising 合作，通过行为指标、热力图和会话回放来捕捉您如何使用和与我们的网站互动，以改进和营销我们的产品/服务。网站使用数据使用第一方和第三方 Cookie 以及其他跟踪技术来捕获，以确定产品/服务的受欢迎程度和在线活动。此外，我们还将此信息用于网站优化、欺诈/安全目的以及广告。有关 Microsoft 如何收集和使用您数据的更多信息，请访问 Microsoft 隐私声明.

用户数据删除

您有权随时要求删除您的个人数据。这包括通过我们的网站、预订系统、短信和 WhatsApp 通信收集的信息（例如您的姓名、电话号码、电子邮件地址、消息历史记录以及我们存档的任何其他个人详细信息）。

提交 数据删除请求 并附上与您账户关联的电话号码、电子邮件地址或预订参考号。我们将验证您的身份，在 30 天内处理您的请求，并在您的数据已从我们的活动系统中删除后进行确认。请注意，我们可能会根据法律要求（例如出于税务和会计目的的交易记录）保留某些记录，或用于解决争议。

仅限 WhatsApp 用户：您还可以随时回复“STOP”或直接在 WhatsApp 中阻止我们的号码来停止接收消息。

数据保护专员

我们的指定数据保护官负责监督我们的数据保护策略并确保遵守适用的隐私法规。

Send a 数据保护咨询 我们的数据保护专员将直接回复。

联系我们

如有任何一般性问题或疑虑， 请给我们发送消息 我们会尽快回复您。