Terms & Privacy Policy

These Booking Terms & Conditions ("Terms") govern reservations made directly through Adrenaline Mountain LLC ("Adrenaline Mountain," "AM," "we," "us"). By completing a booking on our website, you agree to these Terms. Reservations made through third-party resellers or booking platforms are governed by that platform's own terms and cancellation policies, not these Terms.

1. Cancellations, Refunds & No-Shows

Free cancellation: You may cancel your reservation and receive a full refund provided you cancel more than 24 hours before your scheduled reservation or pickup time.

Non-refundable after the window: Cancellations made 24 hours or less before your scheduled reservation or pickup time are non-refundable.

Group bookings (10 or more guests): Group reservations of 10 or more guests may be cancelled, or reduced in guest count, for a full refund up to 30 days before the event date. Within 30 days of the event date there are no refunds on group bookings. Any cancellation or guest-count reduction inside that 30-day window, for example dropping from 10 guests to 9, is issued as credit only, which the remaining guests may use on the day of the event.

No-shows: If we arrive at your location to pick you up and you are a no-show, or you choose not to participate for any reason, the booking is non-refundable. You understand that you must be on time, as the bus or van cannot wait at your pickup location before having to leave for the next pickup. We will make every attempt to reschedule you to another time and date if possible, but if we are unable to, you agree to pay the no-show fee or 100% of your booking.

Why bookings are non-refundable: When you book, we reserve your place in the activity schedule and staff equipment and a vehicle or slot accordingly. That reserved place cannot be resold to another customer once the cancellation window has passed, whether or not you attend. You acknowledge that this reserved place has real value and is the consideration for which you have paid.

Free transportation: Adrenaline Mountain is selling the experience you book and providing optional free transportation if needed. If a problem with the free transportation causes delays, you agree that this is not grounds for cancellation or refund.

2. Agreement Not to Dispute Charges (Chargebacks)

Because we reserve your place and are unable to resell it after the cancellation window, you agree not to dispute, charge back, or otherwise reverse any credit card charge for a booking, including bookings for which you cancelled late or failed to appear.

If you dispute a charge, including any claim that you did not make the booking, were not present, did not participate, or did not authorize the charge, and you prevail in the dispute process, you agree that Adrenaline Mountain may file suit to recover the amount owed, and that you will pay all collection costs and reasonable attorney's fees we incur, together with an administrative fee of $400, regardless of the outcome of any such lawsuit. You agree that the $400 administrative fee is a reasonable estimate of our internal costs of collection, including correspondence, telephone contact, arranging service of process, court filing, and publication efforts, which the parties agree are difficult to calculate precisely.

3. Booking Records as Evidence

You acknowledge and agree that, when you book through our website, we record and retain information that establishes the booking and your acceptance of these Terms, which may include the date and time of booking, the email address you provided, the IP address used, your booking confirmation, the payment-card authorization, and your electronic acceptance of these Terms at checkout.

You agree that these records may be used and submitted as evidence (including to any credit card network, bank, or court) to establish that you made the booking, that you agreed to these Terms (including the no-show and non-refundable policy), that we reserved your place, and that the charge was valid and authorized.

4. Venue, Governing Law & Service of Process

Any legal dispute arising from or relating to a booking or these Terms will be handled exclusively in Clark County, Nevada, under Nevada state law, without regard to its conflict-of-law rules.

You consent to service of any legal process by email and by U.S. mail at the email address and any mailing address you provided when booking, and you agree those addresses are valid and current for service. You agree to notify us of any change. If we are unable to serve you through these traditional means, you agree that service may be made by publication.

5. 接受條款

完成預訂並點擊結帳頁面的條款接受按鈕，即代表您已閱讀並理解這些條款，同意上述的取消、未到場及不可退款政策，同意不對產生的費用提出爭議，並同意第 4 節中的場地與法律程序送達條款。您的電子確認具有與簽名相同的法律效力。

在 Adrenaline Mountain（「我們」），我們重視您的隱私，並致力於保護您與我們分享的個人資訊。本政策說明了當您造訪我們的網站 www.adrenalinemountain.com 或使用我們的服務時，我們如何收集、使用及保護您的資訊。

當您預訂活動、進行購買或與我們聯繫時，我們可能會收集您的姓名、電子郵件地址、電話號碼、帳單地址及付款資訊等個人詳細資料。我們也會透過 Cookie 和類似的追蹤技術，自動收集您的 IP 位址、瀏覽器類型、裝置資訊及網站使用情況等技術數據。

我們使用這些資訊來處理預訂與付款、回覆諮詢、改善服務、提升您的體驗、發送更新或促銷內容（您可隨時選擇退出），並維護系統安全。

簡訊通訊

若您提供手機號碼，即表示您同意接收關於預訂、重要更新或促銷優惠的簡訊。可能適用標準訊息與數據費率。您可以隨時回覆「STOP」退出促銷簡訊，但仍可能收到與預訂或客戶服務相關的非促銷類簡訊。

資訊共享

我們不會販售您的個人資訊，但可能會與協助處理付款、預訂系統、行銷及網站託管的信任服務供應商共享資訊，或在法律要求下提供給執法機關。

您的隱私選擇

您可以透過瀏覽器設定停用 Cookie、取消訂閱行銷郵件、回覆「STOP」退訂促銷簡訊，或聯繫我們要求存取、更正或刪除您的個人資訊來管理您的隱私偏好。我們採取合理措施保護您的資料，但沒有任何傳輸或儲存方式是絕對安全的。

兒童隱私

我們的服務對象不包含 13 歲以下兒童，我們也不會刻意收集其資訊。

第三方連結

本網站可能包含第三方網站連結，我們對其隱私權實踐概不負責。我們可能會不時更新本政策，任何變更將連同修訂後的生效日期發布於此。

Microsoft Clarity 與廣告

我們與 Microsoft Clarity 和 Microsoft Advertising 合作，透過行為指標、熱點圖和工作階段重播來捕捉您如何使用及與我們的網站互動，以改善並行銷我們的產品/服務。網站使用數據是透過第一方和第三方 Cookie 以及其他追蹤技術來收集，以確定產品/服務的受歡迎程度與線上活動。此外，我們將此資訊用於網站優化、詐欺/安全防護及廣告用途。如需了解 Microsoft 如何收集和使用您的資料，請造訪 Microsoft 隱私權聲明.

使用者資料刪除

您有權隨時要求刪除您的個人資料。這包含透過我們的網站、預訂系統、SMS 及 WhatsApp 通訊所收集的資訊（例如您的姓名、電話號碼、電子郵件地址、訊息記錄以及我們存檔中的任何其他個人詳細資料）。

若要請求刪除您的資料，請提交一份 資料刪除請求 並附上與您帳戶相關的手機號碼、電子郵件地址或預訂編號。我們將驗證您的身份，在 30 天內處理您的請求，並在資料從我們的系統中移除後通知您。請注意，我們可能會依法律要求保留特定記錄（例如稅務與會計交易記錄）或用於解決爭議。

針對 WhatsApp 使用者：您可以隨時回覆「STOP」或直接在 WhatsApp 中封鎖我們的號碼，即可停止接收訊息。

資料保護官

我們指定的資料保護官負責監督資料保護策略，並確保符合適用的隱私法規。

發送一份 資料保護查詢 我們的資料保護官將直接回覆您。

聯絡我們

如有一般問題或疑慮， 發送訊息給我們 我們將會回覆您。