Terms & Privacy Policy

These Booking Terms & Conditions ("Terms") govern reservations made directly through Adrenaline Mountain LLC ("Adrenaline Mountain," "AM," "we," "us"). By completing a booking on our website, you agree to these Terms. Reservations made through third-party resellers or booking platforms are governed by that platform's own terms and cancellation policies, not these Terms.

1. Cancellations, Refunds & No-Shows

Free cancellation: You may cancel your reservation and receive a full refund provided you cancel more than 24 hours before your scheduled reservation or pickup time.

Non-refundable after the window: Cancellations made 24 hours or less before your scheduled reservation or pickup time are non-refundable.

No-shows: If we arrive at your location to pick you up and you are a no-show, or you choose not to participate for any reason, the booking is non-refundable. You understand that you must be on time, as the bus or van cannot wait at your pickup location before having to leave for the next pickup. We will make every attempt to reschedule you to another time and date if possible, but if we are unable to, you agree to pay the no-show fee or 100% of your booking.

Why bookings are non-refundable: When you book, we reserve your place in the activity schedule and staff equipment and a vehicle or slot accordingly. That reserved place cannot be resold to another customer once the cancellation window has passed, whether or not you attend. You acknowledge that this reserved place has real value and is the consideration for which you have paid.

Free transportation: Adrenaline Mountain is selling the experience you book and providing optional free transportation if needed. If a problem with the free transportation causes delays, you agree that this is not grounds for cancellation or refund.

2. Agreement Not to Dispute Charges (Chargebacks)

Because we reserve your place and are unable to resell it after the cancellation window, you agree not to dispute, charge back, or otherwise reverse any credit card charge for a booking, including bookings for which you cancelled late or failed to appear.

If you dispute a charge, including any claim that you did not make the booking, were not present, did not participate, or did not authorize the charge, and you prevail in the dispute process, you agree that Adrenaline Mountain may file suit to recover the amount owed, and that you will pay all collection costs and reasonable attorney's fees we incur, together with an administrative fee of $400, regardless of the outcome of any such lawsuit. You agree that the $400 administrative fee is a reasonable estimate of our internal costs of collection, including correspondence, telephone contact, arranging service of process, court filing, and publication efforts, which the parties agree are difficult to calculate precisely.

3. Booking Records as Evidence

You acknowledge and agree that, when you book through our website, we record and retain information that establishes the booking and your acceptance of these Terms, which may include the date and time of booking, the email address you provided, the IP address used, your booking confirmation, the payment-card authorization, and your electronic acceptance of these Terms at checkout.

You agree that these records may be used and submitted as evidence (including to any credit card network, bank, or court) to establish that you made the booking, that you agreed to these Terms (including the no-show and non-refundable policy), that we reserved your place, and that the charge was valid and authorized.

4. Venue, Governing Law & Service of Process

Any legal dispute arising from or relating to a booking or these Terms will be handled exclusively in Clark County, Nevada, under Nevada state law, without regard to its conflict-of-law rules.

You consent to service of any legal process by email and by U.S. mail at the email address and any mailing address you provided when booking, and you agree those addresses are valid and current for service. You agree to notify us of any change. If we are unable to serve you through these traditional means, you agree that service may be made by publication.

5. Acceptance

By completing your booking and clicking to accept these Terms at checkout, you confirm that you have read and understood them, that you agree to the cancellation, no-show, and non-refundable policy above, that you agree not to dispute the resulting charge, and that you agree to the venue and service-of-process terms in Section 4. Your electronic acceptance has the same effect as a signature.

At Adrenaline Mountain ("we," "our," or "us"), we value your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your information when you visit our website www.adrenalinemountain.com or use our services.

When you book activities, make purchases, or contact us, we may collect personal details such as your name, email address, phone number, billing address, and payment information. We also automatically collect technical data like your IP address, browser type, device information, and website usage through cookies and similar tracking technologies.

We use this information to process bookings and payments, respond to inquiries, improve our services, enhance your experience, send updates or promotions (which you can opt out of at any time), and maintain security.

Text Message Communications

If you provide your phone number, you consent to receive text messages from us regarding your bookings, important updates, or promotional offers. Standard message and data rates may apply. You may opt out of promotional text messages at any time by replying "STOP" to any message, though you may still receive non-promotional texts related to your reservations or customer service needs.

Information Sharing

We do not sell your personal information, but we may share it with trusted service providers who assist with payment processing, booking systems, marketing, and website hosting, or with legal authorities if required by law.

Your Privacy Choices

You can manage your privacy preferences by disabling cookies in your browser settings, unsubscribing from marketing emails, replying "STOP" to promotional texts, or contacting us to request access, correction, or deletion of your personal information. We take reasonable measures to protect your data, but no method of transmission or storage is completely secure.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

Third-Party Links

This website may contain links to third-party sites, and we are not responsible for their privacy practices. We may update this policy from time to time, and any changes will be posted here with a revised effective date.

Microsoft Clarity & Advertising

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

User Data Deletion

You have the right to request deletion of your personal data at any time. This includes information collected through our website, booking system, SMS, and WhatsApp communications (such as your name, phone number, email address, message history, and any other personal details we have on file).

To request deletion of your data, submit a Data Deletion Request and include the phone number, email address, or booking reference associated with your account. We will verify your identity, process your request within 30 days, and confirm once your data has been removed from our active systems. Please note that we may retain certain records as required by law (such as transaction records for tax and accounting purposes) or to resolve disputes.

For WhatsApp users specifically: you can also stop receiving messages at any time by replying "STOP" or by blocking our number directly within WhatsApp.

Data Protection Officer

Our designated Data Protection Officer is responsible for overseeing our data protection strategy and ensuring compliance with applicable privacy regulations.

Send a Data Protection Inquiry and our Data Protection Officer will respond directly.

Contattaci

For general questions or concerns, send us a message and we'll get back to you.